This privacy notice sets out details of the information we collect about you, how we may use it, how we ensure its kept secure, who we share it with, and what rights you may have in respect of that information.
We mainly use your personal information to provide our services to you, to meet our legal obligations, and to help improve our interests.
We only want to hold as much personal information as we need to do the above.
We want our personal information relationship to be reciprocal where we both benefit, not an exploitative one.
Where we share your data, we only do so with organisations who have a right to see it and who will use it fairly.
We take security seriously.
You can contact us at any time about anything relating to this notice or the information we hold about you.
This Notice applies to NB Chartered Communications to the extent that they are controllers of your personal information. We’re committed to respecting the information you trust us with and making sure that we keep it safe.
Why we ask for your personal information
Where we need your information to do what we’ve promised. Our main use of your information is where it’s necessary to supply you with our services. For example, we’d need your name, address and payment details to complete a task you have asked us to do.
Where we need your personal information to help us get better at what we do. These are things we consider to be our legitimate interests.
Developing an understanding of the activities, preferences, and requirements of our clients. For example, sometimes we’ll contact you to seek feedback on a service you’ve requested.
For statistical analysis to improve existing services and develop new services.
To better understand the common and more general needs of our clients. This helps us make sure we offer the right services and generally meet client needs. For example, it’s really useful for us to look at data to understand if our operating hours are meeting client expectations;
To give you a better and more personalised experience (this is sometimes referred to as ‘profiling’). For example when you engage with us we might offer you different services depending on what we know about you.
Communicating with you about the services we’re providing to you. We may use your personal details to send you things we think you need to know about and things we are obliged to send you legally.
Promoting, marketing and advertising our services. For example, we might look at a combination of your personal information to try and determine what form of advertising to use;
To obtain feedback on our performance, to assess customer service and satisfaction and to improve overall operations.
Where you make a complaint, to handle that complaint and ensure that we are in the best position to address the issues you raise.
Other ways we might use your personal information
We may also need to process your personal data from time to time where necessary for dealing with any legal claims. If we’re using your personal information in the above ways, we understand that your data has a value and therefore we try to use it for everyone’s benefit. We also try to ensure there will be little or no negative impact on you. This is part of our commitment to ensure that we consider all privacy concerns at the earliest possible opportunity.
Our legal basis for using your information
We will only use your personal information where:
We have your consent. For example, we might rely on your consent in order to send you direct marketing communications. Where we do, you can withdraw your consent at any time.
It’s necessary for the purposes of our legitimate interests. These interests are set out above (see ‘Where we need your personal information to help us get better at everything we do’), and we will only use such data where those interests are not outweighed by your own interests or fundamental rights and freedoms.
It’s necessary for the performance of a contract. Either when we’re in a contract with you or to take steps as requested by you prior to entering into a contract.
It’s necessary for compliance with a legal obligation we have to protect your vital interests. For example if we needed to share your information with a health professional because you’d fallen ill.
Please note that where we require you to provide certain information in order to perform our contractual obligations and you decline to do so, this may delay our performance of the contract or prevent us from honouring our contractual obligations.
The types of information we hold about you
Almost all of the information we have is the information you’ve given to us. That might be when you request a service or news from us via social media, emails, telephone conversations, and written and verbal communication.
Obviously, the types of information you give us will vary dependent on the service you’ve requested but typically could include:
Name, address, and contact details
Details of services you’ve bought from us
Details of your interactions with us
Information about how you interact with our communications
Sharing your personal information
When we share your information, we only do so in accordance with our legal, data protection and privacy obligations.
Your information may be disclosed to the following:
Service providers. We use a number of other organisations who carry out work on our behalf to help us provide our services. We ensure any third parties we may share your data with have at least the same privacy and security standards as ourselves and will only use your information for the specific reasons we ask them to.
Social media companies and our advertising partners. For example we might match your email address with Facebook and Twitter to enable us to run promotions on their platforms.
Our professional advisors. For example we may need to share information with our lawyers when they need it to give us their professional advice.
How long we keep personal information
We only keep your information for as long as it’s needed for each of the activities we’ve identified in this Notice, as well as for as long as required in connection with our legal or regulatory obligations. As you might expect, that will vary but we’re happy to share more specific retention schedules if you wish to contact us on the contact details below.
Your rights about how your personal information is handled
Data protection laws provide you with a number of rights as set out below.
Right to access your personal data. You may request confirmation that we hold personal data about you, as well as access to a copy of any such data.
Right to rectification. You may ask us to rectify any inaccurate information we hold about you.
Right to erasure. You may ask us to delete your personal information.
Right to restriction. You may ask us to restrict the processing of your personal information in certain circumstances.
Right to portability. You may request the receipt or transfer to another organisation in a structured, commonly used and machine-readable form, the personal data that you have provided to us.
Right to object. You may object to our processing of your personal information in certain circumstances.
Right to withdraw consent. Where our processing of your personal information is based on your consent, you may withdraw this consent at any time, although this won’t affect the lawfulness of any prior processing where we relied on your consent.
Right to make a complaint. You may make a complaint about our processing of your personal data by contacting us via email addressed to firstname.lastname@example.org. While we hope that we would be able to address any issues you have in respect of this processing, you may also make a complaint to the UK’s data protection regulation – visit the Information Commissioner’s Office. You also have the right to request we correct any inaccurate information we hold, as well as the right to object to profiling and the right to ask us to delete your information. If you have any questions, concerns or objections about how we use your personal information please contact us using the details above.
If you have any concerns or complaints about how we handle your information you can complain to the Information Commissioner’s Office, although we would like the chance to try and help with any issues first.
Changes to this Privacy Notice